Following the recent announcement of a further lockdown from the 5th November, our top priority continues to be providing care for your pets, whilst at the same time accepting our social responsibility to protect our clients, staff and the wider community against the spread of COVID-19
The good news is that is you have a booked appointment or your pet needs to come in for a procedure, then clients (maximum of 1 per pet) can still come into the practice as long as they are wearing a face mask or covering.
To restrict the number of clients in our reception areas and thereby reduce the risk of infection, the branch doors will be closed and we would ask that you knock on the door/ring the bell or phone the reception team from your car and a member of staff will confirm if its safe for you to come in.
For the next few weeks, we will have to slightly change the way we operate to align to the guidance issued by our governing body the RCVS. These changes include:
- Deferring some routine healthcare matters. This category covers routine healthcare where your pet is well, or does not run the risk of compromised welfare by not attending an appointment.
- For non-routine matters and some medications you may firstly receive a telephone triage call from a vet and if necessary, you will be offered a video consultation or be requested to bring your pet into the surgery - this is likely to be the case where your pet is seriously unwell, they are likely to need prescription medication that cannot be prescribed remotely , or they may need additional procedures or surgical intervention.
- Vaccinations – We will continue to carry our primary puppy, kitten and rabbit vaccination courses.
Booster vaccinations will also be provided where your pet is a risk, for example, if their booster is over 3 months overdue (most dog, cat and rabbit vaccinations can be delayed by up to 3 months) and all vaccination appointments already booked before the 5th November will continue to be caried out.
- If your pet requires medication, parasite treatment or food please send us a message via the website or telephone the practice. We will prepare it and you can call in to collect it from the practice. Please pay at the time of ordering. We have large supplies of Purina food in all practices to ensure our clients can access food for their pets at all times.
- If you would find it difficult to get into one of our surgeries, we will do our best to deliver it to your door without charge. Please just let the reception team know that you would like us to do this.
- We also offer the video consultation service for clients who are unable to travel to our practices. Please contact the reception team to discuss suitable communication platforms (e.g. Skype, Facetime, WhatsApp etc), appointment slots and payment options
- We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice
Thank you for your understanding and we apologise for any inconvenience you may experience.
We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.