Repeat Prescriptions

We will be closed on the Monday Bank Holidays in May, please ensure you order any medications in good time - thank you

From the 12th January 2024 the Royal College of Veterinary Surgeons (RCVS), regulatory body for the veterinary profession in the UK, will introduce new guidance on prescribing prescription-only medicines. The full guidance can be found on:

The new guidance requires that a physical examination of the pet has to be performed every time any antibiotics, antifungals, antivirals & antiparasiticides are prescribed. This includes preparations such as ear & eye drops, and all prescription flea, worm & tick products.

The guidance is an important step towards ensuring responsible antimicrobial use & reducing the veterinary impact on the wider issues of global antibiotic resistance & decline of insect populations.

Our vets will need to abide by the regulations which apply to all vets in the UK, and it may mean that we will ask you to bring your animal for a physical examination at least every 12 months. Therefore, from 12th January 2024 we may not be able to automatically dispense the medication you are ordering. A member of staff will contact you if that is the case.

We recognise that this new regulation will represent a significant change for our clients as well as the Crossways team. Therefore, to ease the transition & minimise the cost impact on our clients as far as possible, we have introduced some special arrangements that our staff will explain.